Salesforce completes acquisition of Slack

-By Josh Abraham, London School of Economics

Deal overview

Acquirer: Salesforce 

Target: Slack 

Value: US$27.7 billion 

Announced date: December 1st, 2020 

Closed date: July 21st, 2021 

Financial Advisors: BofA Securities Inc. for Salesforce, Qatalyst Partners LP and Goldman Sachs & Co LLC for Slack 

Legal Counsel: Wachtell, Lipton, Rosen & Katz and Morrison & Foerster LLP for Salesforce, Latham & Watkins LLP and Goodwin Procter LLP for Slack 

Company details

Acquiring company: Salesforce

Salesforce is a customer relationship management (CRM) giant and software company, allowing for interaction between businesses and its existing and potential customers, via sales, commerce and marketing. 

CEO: Marc Benioff 

Number of Employees: 49,000 

Market cap: $201.44 billion 

Enterprise Value: $197.79 billion 

LTM Revenue: $20.29 billion 

LTM EBITDA: $2.84 billion 

Target company: Slack

Slack is a communication platform for businesses, including chat rooms, private groups, and direct messaging. 

CEO: Stewart Butterfield 

Number of Employees: 2,045 

Market cap: $24.44 billion 

Enterprise Value: $23.71 billion 

LTM Revenue: $0.83 billion 

LTM EBITDA: -$0.27 billion 


Slack’s impressive growth of its platform and in customer usage since its launch initially placed the company as a new competitor to cloud giant Microsoft. However, the company’s valuation plummeted by 40% since the opening day of its direct listing on the NYSE in 2019, and the company reported a net loss of US$147.6 million during the two quarters ending July 31st, 2020. A promising company valued at a fraction of its expected worth made it mutually beneficial for an acquisition. 

In integrating Slack’s messaging app to the software, Salesforce is now able to enhance customer service between the company and its customers, whilst also improving communication efficiencies between its employees. The new deal also springboards Salesforce back on par with Microsoft, who Slack CEO Stewart Butterfield previously called as “unhealthily preoccupied with killing us”, particularly with the surge in usage of its Teams product (largely down to lockdowns and working from home) which was a direct substitute for Slack’s services. However, arguably most importantly, the acquisition allows Salesforce to adapt to the current reliance on digital services, with the company speeding up efforts to build a more rounded platform, as explained by Salesforce COO Bret Taylor. 


The main downside to this acquisition is the lack of synergies, both in the services offered, and the target user. Salesforce’s previously successful acquisitions, including ExactTarget’s email marketing service ($2.5 billion) and Demandware’s e-commerce platform ($2.8 billion), were all of services that could be easily integrated to its CRM software. On the other hand, Slack’s software is best tailored to mainstream company employees – a stark contrast to Salesforce’s user demographic of sales, marketing and business analysts. 

It remains to be seen, therefore, whether this deal will benefit Salesforce in the long run. 

Leave a Reply

%d bloggers like this: